Privacy Policy

Effective date: January 2026 | Last updated: January 2026

1. Overview

Renme ("Renme", "we", "us") provides a marketplace app where owners can list items for rent and renters can request bookings. This Policy explains what personal information we collect, how we use it, and the choices you have.

2. Who We Are (Controller/Operator)

Privacy contact email: support@renme.app

If you have questions or requests about privacy, contact us using the details above.

3. Information We Collect

We collect information in the following categories. Some information is required to create an account and use key features.

A) Information You Provide

  • Account information (required): phone number (for OTP sign-in) and email address (to complete account setup), and a display name.
  • Profile information (optional): work, bio title, about-me text, fun fact, languages and interests.
  • Address information (optional, but required for some features): street address, suburb, postcode, and Google Places identifier when you save an address.
  • Content you upload: profile photo/avatar, listing photos, and any photos attached to disputes or reports.
  • Communications: messages and attachments you send through in-app chat, and communications you send to us.
  • Booking and marketplace actions: item listings, booking requests, approvals/rejections, cancellations, handover preferences, dispute submissions, and related metadata.

B) Payment and Financial Information

  • Payments are processed by Stripe. We do not store full card numbers.
  • We may store payment-related references such as Stripe customer IDs, payment method IDs (tokens), Stripe Connect account IDs for payouts, and records of wallet transactions.
  • If Stripe requires identity verification (KYC) for payouts, that information is handled by Stripe and subject to Stripe's policies.

C) Device and Usage Information

  • Device and app information: platform (iOS/Android), and app events/diagnostics.
  • Push notification tokens (optional): if you enable push notifications, we store your push token to deliver notifications.
  • Diagnostics and error logs: we may collect error reports and debug information to troubleshoot and improve reliability.

D) Information from Third Parties

  • Authentication providers: identifiers and basic profile information from Google Sign-In or Apple Sign-In.
  • Google Maps/Places: when you search for an address/place, your query is sent to Google Places to return suggestions.

4. How We Use Your Information

We use personal information to:

  • Provide the service (create accounts, authenticate users, create listings, process bookings, enable chat, and support disputes).
  • Process payments and payouts (wallet top-ups, holds, captures, refunds, and withdrawals) through Stripe.
  • Enable addresses and maps features (autocomplete addresses, show approximate locations, and facilitate handovers).
  • Send notifications and service messages (push, email, and SMS), such as booking updates, receipts, and security messages.
  • Improve safety and prevent misuse (fraud prevention, rate limiting, abuse detection).
  • Monitor and improve reliability (debugging, performance analysis, incident response).
  • Comply with legal obligations and respond to lawful requests.

5. How We Share Your Information

A) With Other Users (Marketplace Visibility)

  • Public listing content: when you publish a listing, information like photos, title, description, category, price, and general area may be visible to other users.
  • Profile information: some profile fields may be visible to other users.
  • Handover and address privacy: we aim to minimize exposure of full street addresses. In many cases, only suburb/postcode or approximate location is shown until needed for a booking.
  • Chat: messages you send are shared with the recipient(s).

B) With Service Providers (Processors)

We use third-party vendors to operate the app:

  • Supabase (authentication, database, storage, and edge functions).
  • Stripe (payments, wallet top-ups, and payouts/Stripe Connect).
  • Google Maps Platform / Google Places (address autocomplete and place details).
  • Expo / Apple / Google (push notification delivery infrastructure).
  • Twilio (SMS/phone verification and notifications).
  • Resend (transactional emails).

C) For Legal, Safety, and Business Reasons

We may disclose information:

  • To comply with laws, regulations, and lawful requests.
  • To enforce our Terms, investigate fraud/abuse, or protect the safety of users.
  • In connection with a merger, acquisition, financing, or sale of assets.

6. Data Retention

We retain personal information for as long as necessary to provide the service, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary by data type. If you request deletion, some information may still be retained where required or permitted by law.

7. Security

We use reasonable technical and organizational safeguards designed to protect personal information, including access controls and encrypted connections. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Your Choices and Rights

Depending on your location, you may have rights to:

  • Access, correct, or update your personal information.
  • Delete your account and/or request deletion of certain information (subject to legal retention requirements). See our Account Deletion page for detailed instructions.
  • Opt out of non-essential notifications. You can also control push notification permissions in your device settings.

Australia: Access/Correction and Complaints

If you are in Australia, you can request access to or correction of the personal information we hold about you by contacting us at support@renme.app. We may ask you to verify your identity before we act on a request.

If you have a complaint about how we handle personal information, contact us with details of your complaint. We will acknowledge and investigate your complaint and try to resolve it promptly. If you are not satisfied with our response, you may be able to complain to the Office of the Australian Information Commissioner (OAIC).

9. International Data Transfers

Our service providers may process and store information in Australia and other countries. Where required, we take steps designed to ensure appropriate safeguards are in place for international transfers.

10. Children's Privacy

Renme is not intended for children. If you believe a child has provided personal information to us, contact us and we will take appropriate steps.

11. Changes to This Policy

We may update this Policy from time to time. We will update the "Last updated" date and, where appropriate, provide additional notice in the app.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Email: support@renme.app
Website: renme.app