Contact Us
Have questions? We're here to help you get the most out of sharing with your community.
Response time: We aim to respond to all enquiries within 1-2 business days. For urgent matters related to active bookings, please include your booking ID in the subject line.
What to Include in Your Email
Your account email — so we can locate your account
A clear description — what you need help with
Screenshots — if reporting a bug or issue (optional)
Booking ID — if your question relates to a specific rental
Common Topics
Complaints & Escalation
If you have a complaint about our service or how we handle your personal information, please email us with the subject line: “Complaint – Renme”
If you're not satisfied with our response, Australian residents may be able to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).