Account & Data Deletion

Overview

This page explains how to request deletion of your Renme account and associated personal information. Renme is committed to protecting your privacy and giving you control over your data.

How to Request Deletion

To request deletion of your Renme account, send an email to:

Include the following information so we can verify and process your request:

• The email address linked to your Renme account
• Your full name (as shown in your Renme profile)
• Your date of birth (DD/MM/YYYY)
• Your phone number used to sign in (if different from your email)
• Optional: Any active booking IDs or recent booking dates (helps us locate your account faster)

Verification & Security

For your security, we only process deletion requests after we can reasonably verify the request relates to the account holder. We verify using:

• The email address the request is sent from
• The full name and date of birth you provide, matched against account records

We may ask for additional verification if we cannot confirm identity from the details provided.

What We Will Delete

Once verified, we will take steps to delete or de-identify your personal information associated with your Renme account where reasonably possible, such as:

• Your profile details (display name, bio, saved addresses)
• Your device/push token registrations
• Your listings (or we will remove public visibility and de-identify them where deletion would break marketplace integrity)
• Your in-app content that is reasonably able to be removed or de-identified

What We May Keep

We may retain certain information where required or permitted by law or for legitimate business purposes, including:

• Records required for tax, accounting, fraud prevention, chargebacks, disputes, and compliance (including payment and wallet transaction records)
• Records required to enforce our Terms or resolve disputes between users
• Security and audit logs retained for a limited period

Where we retain information, we will take reasonable steps to minimise personal information retained (for example, by de-identifying it where appropriate).

Timing & Constraints

Complaints & Escalation

If you have a complaint about how we handle your deletion request or personal information, email support@renme.app with:

• Subject: Privacy Complaint – Renme
• Details of your complaint and what outcome you are seeking

If you are not satisfied with our response, Australian residents may be able to complain to the Office of the Australian Information Commissioner (OAIC).